Mission Statement

Our mission is to provide the best service, and take care of our customers at all costs.

Cancellation Policy

Once a reservation is made we require 48 hours before a cancellation is needed. If you call to cancel in less than 48 hours, show up in person to cancel or cancel upon arrival, there is no refund.

Accessibility Statement

Dixie Plaza Motel currently has a handicap ramp that was built and inspected by New Tazewell , building inspector and approved in 2018.

Management of the Dixie Plaza Motel welcomes all the people with the disabilities. That also includes, the people with blindness and hearing disabilities. We have staff to assist all disables to guide them to our hotel rooms including assist them with their luggage. However they do need to bring their personal guide or help who can assist them with other personal assistance when they are in their hotel rooms. We are not trained to assist them once they are in their rooms .

Dixie Plaza Motel has now set aside a handicap room that needs to be repaired and corrected to meed the ADA standard.
Please note that the new handicap room will be a non-smoking room , one queen size and will have a shower. This handicap room will be completed in the next few months. The management of Dixie Plaza Motel will post an announcement once it is ready.

Until the disability room at the Dixie Plaza Motel is ready, the owner of the Dixie Plaza Motel is offering a special discounted rate to have a handicap room at his sister hotel known as Cumberland Gap Inn. Any one with the need of handicap room, please contact Dixie Plaza Motel for reservation for handicap room at the Cumberland Gap Inn discounted handicap room. Please reserve the disability room at least 30 before arrival. There is no charge for Service animal .